Our speakers


We are delighted to announce that at this year’s eRisk – Leicester conference, we will feature keynote presentations from some very influential individuals.
An introduction from our Chair: Carly Richards, Director, Contract and Compliance, KPMG Australia
Welcome to Retail Risk – Leicester 2017.

It is my pleasure to introduce myself as this year’s Chair for Retail Risk – Leicester.

More about Carly…

Carly joined KPMG Australia in the Risk Consultancy team about 3 months ago after spending 22 years in an Operational Retail role. She has led teams in the retail loss prevention space for 17 years. Working for Omni-channel retails (Argos and Target Australia) has meant that fraud has been at the heart of her focus. Working for Target enabled Carly to bring the learnings from the UK into the Australian market place.

Carly is always looking for innovative and analytical solutions and the application of a slightly ‘different approach’! KPMG allows her to use insight through thought leadership and best practice with the opportunity to see and test what is globally considered best in class to provide solutions to clients.

Retailer briefing: online fraud: Commander David Clark, City of London Police

NPCC Lead for – Fraud, ID Crime. Cyber Protect, counterfeit currency, Commander David Clark will be briefing on police operations around online fraud and collaborative working with retailers.

In the context of this dynamic customer offering, John will discuss the typology of loss and risk in relation to supplier and regulatory expectations and loss experience with the immediacy of time, payment options used, delivery method, returns and refunds.  He will furthermore consider Omni channel control options and how a predictive loss solution methodology represents the way forward.

Putting a face to ‘faceless’ crime: Mark Bertuello, Specialist Investigations Manager, Shop Direct

Mark leads the team at Shop Direct which tracks down the fraudsters that are exploiting the loopholes created by online shopping. In this eye opening presentation he shows some of the techniques used to identify the shadowy figures behind the fraud operations, as well as some very real encounters with the criminals themselves.

More about Mark…

A Senior Criminal Investigator with a wide range of experience in fraud and money laundering investigation, Mark runs a small team of Specialist Investigators who cover all external criminality investigations on the business, which covers the UK & Ireland. He works closely with law enforcement and numerous Retail investigation teams to share intelligence so as to prevent any reputational risk and add value to the business.

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